Technical Support Advisor

Experience the power of a game-changing career  

If you’re a proactive action-taker and solution-finder with a keen eye for detail and a high level of integrity, this may be the right role for you.  

 

• Rate of Pay: Starting salary of € 34,000 increasing to € 38,000 by year 3
• Hours of work: Full-time permanent position working on 2 rotational shifts: Monday to Friday – Early shift 8am – 4:30pm / Late shift 8:30am – 5pm.  You will be contracted to 40 - hours paid production. 
• Location: permanent work at home opportunity that requires you to be based in Ireland.

 

Join Concentrix and be part of a dynamic team supporting the full NETGEAR home product range through phone, email, and chat. From day one, you’ll receive full training through e-learning tools and a virtual lab environment to help you succeed in the role.

 

Role Responsibilities

• Provide excellent B2B customer service on behalf of Netgear through calls, chat & emails.  
• This team deals with the most technical and complex queries.
• Types of queries: NAS, Switching, Routing, Wireless and Security devices issues. 
• Types of customers: always at a B2B level - small businesses, technicians, business owners or managers – who have connection issues using Netgear products.  
• Dealing with complex issues investigations.
• Working to targets such as Customer satisfaction surveys

 

Your qualifications 

Required 

• Fluent in LANGUAGE and English, both Oral and Written.
• A good mix of both IT knowledge and customer service skills are essential. 
• Excellent communication skills.  
• Proven time management skills and ability to work under time pressures.  
• Fantastic team spirit and mentality with a focus on customer satisfaction.
• Comfortable private workspace at home with direct Wi-Fi connections with minimum broadband speeds of 10mbps

Preferred 

• Any IT certification or equivalent qualification is desirable and relevant technical or call center experience will also be taken into consideration.  
• Experience of supporting customers in a contact center environment is desirable.  
• Familiarity with Routers, TCP/IP, Firewalls, LAN and other network technologies would be a distinct advantage. 

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role. 

 

What’s in it for you  

In this role, we offer benefits that help you support your unique lifestyle: 

• A competitive salary of € 34,000 increasing to € 38,000 by year 3
• Employee Discounts
• Wellness Programme 
• Gym discounts
• Workplace pension
• Health Insurance
• Life Insurance and income protection
• Employee Assistance Program (EAP)
• Employee Stock purchase plan (ESPP)

 

Experience the best version of you!  

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their “employer of choice.” 

 

Concentrix is an equal opportunity employer.

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

 

Eligibility to work  

In accordance with the Irish law, only applicants who are legally authorised to work in Ireland will be considered for this position.