Swedish- or Danish-speaking Customer Support specialist (Travel industry)

Job Title:

Swedish- or Danish-speaking Customer Support specialist (Travel industry)

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

This role also offers flexibility in terms of where you work: Either from the comfort of your own home, or from one of our offices!

This job is available primarily fulltime, but we also offer part-time employment! This is a flexible way to decide how you want to work with us, anywhere from 50 - 100% (note: the training period is fulltime only, part-time is possible after this stage)

About the role, as a Customer Support Specialist, you will be responsible for

• Bringing great customer service to the customers via phone and e-mail,
• Providing accurate information about new bookings, rebooking's and cancellation options for air and rail travel, hotel bookings and more
• Finding solutions for each individual customer to ensure their journey runs smoothly

To do great in this role, you must be fluent in Swedish, Norwegian or Danish and have a good command of English as we will handle both Swedish, Norwegian and Danish markets (Danish will be separate). Other than that, we'd love for you to be flexible and dynamic addition to our team.

To make the most of your time here, we'll offer you this:

• A competitive base salary
• Bonus up to 250,- Euros/Gross
• A job you can do from the comfort of your own home or from our offices in city center - you choose!
• Additional health insurance
• Expenses subsidy (phone, internet, parking, sports, etc.) of 60 EUR/net per month
• Supportive and fun coworkers (if we do say so ourselves)

Start date: December or January

Working hours: Work in 8,5 h shifts, Monday to Sunday, from 9 AM till 8 PM

Location: Work from home (in Estonia) or office (Maakri 19/1, Tallinn & Soola 3, Tartu)

Our recruitment process consists of a short phone interview, an online test, finally an interview and a background check. If we turn out to be a match, we'll be happy to make an offer!

Location:

EST -Work-at-Home

Language Requirements:

Time Type:

Full time

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