Customer Advisor with Serbian - Xiaomi

Your responsibilities

• Providing high-quality customer service via phone, email, chat, and social media;
• Assisting with product information and resolving technical issues;
• Initiating and managing Xiaomi device repair processes;
• Adhering to detailed project guidelines and maintaining high service standards;
• Supporting team goals and contributing to a positive workplace environment.

Our requirements

• ✅ Knowledge of Serbian - C1 level and English - B1/B2 level;
• ✅ Basic computer skills (Windows environment);
• ✅ Problem-solving and communication skills;
• ✅ Ability to learn quickly and memorize technical information.

What we offer

• 💵 Salary: 7 500 PLN + performance bonus;
• 🏠 Hybrid work model: The first month in the office, then hybrid work (50% in the office, 50% remote);
• 🧑‍🏫 Training: 2 weeks of comprehensive in-office training;
• ℹ️ Benefits package: private LuxMed healthcare, MyBenefit with a monthly budget, life insurance, MultiSport, fruit on Wednesdays, and Pizza Days! 🍕
• 🔐 Employment contract with a 3-month trial period;
• 📈 Development opportunities through coaching and skill development sessions;
• 🤝 Supportive team environment.