Customer Advisor with Serbian - Xiaomi
Your responsibilities
- Providing high-quality customer service via phone, email, chat, and social media;
- Assisting with product information and resolving technical issues;
- Initiating and managing Xiaomi device repair processes;
- Adhering to detailed project guidelines and maintaining high service standards;
- Supporting team goals and contributing to a positive workplace environment.
Our requirements
- ✅ Knowledge of Serbian - C1 level and English - B1/B2 level;
- ✅ Basic computer skills (Windows environment);
- ✅ Problem-solving and communication skills;
- ✅ Ability to learn quickly and memorize technical information.
What we offer
- 💵 Salary: 7 500 PLN + performance bonus;
- 🏠 Hybrid work model: The first month in the office, then hybrid work (50% in the office, 50% remote);
- 🧑🏫 Training: 2 weeks of comprehensive in-office training;
- ℹ️ Benefits package: private LuxMed healthcare, MyBenefit with a monthly budget, life insurance, MultiSport, fruit on Wednesdays, and Pizza Days! 🍕
- 🔐 Employment contract with a 3-month trial period;
- 📈 Development opportunities through coaching and skill development sessions;
- 🤝 Supportive team environment.