Take steps towards a new career today!
Are you ready to take the driver's seat in customer service excellence? We're on the hunt for a dynamic and enthusiastic Customer Support Advisor’s to join our team working for our client, at their Sheffield site. If you've got a passion for high quality cars and a knack for delivering top-notch service, then we’re looking for you.
- Salary of £26,520
- Location – 2 Nunnery Court, Sheffield S2 5DG
- Hours of work – 40 hours paid production. Must be fully flexible between Monday to Saturday 8.30am to 6.00pm. Potential for Sunday work in the near future.
Role of Game Changer will include:
- Act as a key contact for the dealer network, managing inbound and outbound queries across multiple channels including UDESK, phone, email and web forms.
- Respond to logistics-related enquiries covering vehicle status, shipping and delivery ETAs, port/compound updates, damages and general case support.
- Deliver excellent dealer support across the OMODA, JAECOO and CHERY brands, ensuring a professional and efficient service.
- Maintain accurate case management and reporting, keeping all systems, trackers and records updated within agreed service levels.
- Support damage and complaint resolution by gathering relevant information, coordinating with internal teams and third parties, and escalating where appropriate.
- Work collaboratively with dealers and internal/external stakeholders to ensure smooth communication, timely updates and effective case turnaround
Game changing benefits:
- 28 days of vacation.
- Pension Scheme: auto enrolment after 92 days employment (if eligible).
- Employee Assist Program: a range of support and resources, accessed free.
- PUREGYM: Discount & 0% joining fee.
- UNUM Dental cover: comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
- Employee Stock Purchase Plan: offered to staff working at Concentrix. The ESPP allows you to buy Concentrix stock (CNXC).
- Refer a Friend incentive
What we’re looking for
- Excellent customer service experience. Minimum 6-12 months.
- Auto enthusiast – experience desired not mandatory.
- Excellent English written and communication skills.
- Experience of fast-paced environment.
- Computer literacy and technical mind-set
- Organisational skills - Keeping things in order is your second nature
- Team Player - Be part of a winning team that delivers first-class customer support.
- Create unshakable trust by keeping promises, owning responsibilities, and giving customers an open and honest experience
- Handle inquiries with professionalism and finesse, leaving customers with a memorable, premium experience.
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer
Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Eligibility to work
In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.
