Customer Support Specialist with Polish in the retail industry

We are assembling a dedicated team for a leading company in the retail industry, focused on providing top-quality, empathetic, and accurate customer support. If you are fluent in Polish (C1) and English (C1), and thrive in a structured back-office environment, we want to hear from you! 
 
 

Your responsibilities: 

• Deliver written customer support via email.

• Investigate and resolve customer issues by reviewing past interactions and using internal tools. 

• Process manual refunds and address GDPR-related complaints with care and accuracy. 

• Ensure every customer interaction is professional, empathetic, and solution-focused. 

• Work with multiple systems efficiently while maintaining a high level of precision. 

What we are looking for: 

• Fluent Polish (C1) and English (C1) – both written and spoken. 

• Excellent communication skills and the ability to clearly explain solutions. 

• Strong analytical and problem-solving mindset. 

• Patience, empathy, and emotional resilience. 

• Typing speed of 150+ keystrokes per minute and solid computer literacy. 

• Availability for full-time on-site work in Szczecin 

What we offer: 

• Employment based on a labor contract 

• Engaging trainings 

• Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza Days 

• Talent Development Program: a transparent career paths and promotions 

• CNX Academy: with mentoring program 

• CNX University: with unlimited online trainings available 

• Refer a friend: bonus for recommending a friend up to 4000pln 

• Amazing work culture: we celebrate cultural differences among us and have plenty of integration events onsite 

• Modern office in the heart of Szczecin center