Technical Advisor (L1) with German and English

Job Title:

Technical Advisor (L1) with German and English

Job Description

We are glad to announce a great new opportunity for a Technical Advisor, providing services for a multinational software company.

As a Technical Advisor with German and English, you will be delivering exceptional service to our customers from all over the world. You will combine skills, passion, customer-focus, positive mindset to elevate service delivery and will be a strong contributor to the overall success we achieve.

Responsibilities:

• Support the post-sales support activities including, but not limited to order processing, returns, exchanges, account management, installation, and software activation.

• Support the software installation and deployment activities for license users across Microsoft Windows and Apple MAC operating systems.

• Support the how to and technical questions from Customer for entire range of client products  serviced in the queue.

• Resolve known Customer issues through the use of a knowledgebase, direct use of product and operating systems, product user guides, and other reference materials that may be available.

• Functional understanding of different operating systems and platforms.

Required profile:

• Support the post-sales support activities including, but not limited to order processing, returns, exchanges, account management, installation, and software activation.

• Fluency in spoken and written: German and English

• Strong communication, interpersonal and client relationship management skills

• Accuracy, research skills and attention to detail

• Good active listening

• Ability to anticipate and solve problems;

• Teamwork skills

• University graduate

• PC skills

• Customer service skills 

What can you expect from us:

• Fulltime role with standard working hours Monday – Friday from 10:00-19:00

• Competitive salary with monthly performance-based bonuses

• Convenient office location, close to bus stations and the metro

• Comprehensive initial training and onboarding (fully paid by us)

• Continuous training and upskilling programs through Concentrix University

• Professional Development and Career Navigation programs to map out the steps in your desired development

• Health and Wellbeing initiatives

• Relocation support if needed (accommodation and travel expenses)

• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!

Experience the power of a game-changing career 

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year.

Location:

BGR Sofia - Advance Business Center

Language Requirements:

Time Type:

Full time

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