Sr. Specialist, Operations Support

Job Title:

Sr. Specialist, Operations Support

Job Description

Sr. Specialist, Wellbeing (9B)

This role is responsible for delivering counselling sessions and wellness program activities to individuals and teams who work in the Content Moderation space. This role will also work closely with our delivery team and client.
Minimum qualifications:
Must hold a current license to practice or be educated to master’s degree (MA/ MBA / MSc / MPhil Psychology) in any of the following areas:

Clinical, Counselling or Health Psychology
Industrial or Organizational Psychology
Therapeutic Counselling
Psychotherapy
Clinical Social work

Minimum 2-3 years of experience in the wellness or psychotherapy field
Additional certifications in a range of therapies would be beneficial (CBT, ACT, DBT, MBSR, etc)

Have completed the continuous professional development necessary to maintain good standing within their professional society/body

Have experience managing client accounts and wellness programs

Excellent communication skills

Empathic and engaging work style, works well with teams and individuals

Able to build trust and rapport with clients and colleagues

Takes a thoughtful and proactive approach to employee wellbeing initiatives

Skills desired:

Client account management exposure
Content Moderation experience

Responsibilities
This role is dealing with individuals and teams who work in the Content Moderation space on highly sensitive content as well as liaising directly with the internal stakeholders. Working in a rotational shift and supporting with peer support , group counseling and onfloor sessions for the site. This role requirement is completely On-Site (Work from Office)
Strategy:
Drive initiatives developed by the site lead
Evaluate program effectiveness and analyze data and share the insights with Wellness Lead.
Driving Continuous Improvement Initiatives
Employee care:
Individually
Conduct needs assessments/ psychometric assessments and share the results with Wellness Lead.
Monitor health of employees and work with Wellness Lead to build individual wellbeing strategies
Conduct 1:1 counseling sessions to guide and coach the employees.
Monitor employee’s progress on a regular basis to ensure that their needs are met by the course of action, and to adjust it if necessary.
Manage critical cases and ensure appropriate escalation procedures are followed
Tracking all data and share the insights with Wellness Lead
Group Workshops/Sessions
Design activity-based, customized workshops based on the particular nature of the work: On how to maintain personal life balance, stress management, anger management, how to overcome depression, therapies, etc.
Address common observations/issues and share it with Site Lead.
Create report on health outcomes of employees

Reporting & Communications:
Communicate with the Wellness site Lead on a regular basis to discuss observations and insights, risks and concerns
Create all communications to agents
Oversee dashboards and reports creation
Managing personal confidential records and reports on dashboards.

Sr. Specialist, Wellbeing (9B)
 
This role is responsible for delivering counselling sessions and wellness program activities to individuals and teams who work in the Content Moderation space. This role will also work closely with our delivery team and client.
Minimum qualifications:
Must hold a current license to practice or be educated to master’s degree (MA/ MBA / MSc / MPhil Psychology) in any of the following areas:

Clinical, Counselling or Health Psychology 
Industrial or Organizational Psychology
Therapeutic Counselling
Psychotherapy
Clinical Social work

Minimum 2-3 years of experience in the wellness or psychotherapy field
Additional certifications in a range of therapies would be beneficial (CBT, ACT, DBT, MBSR, etc)

Have completed the continuous professional development necessary to maintain good standing within their professional society/body

Have experience managing client accounts and wellness programs

Excellent communication skills  

Empathic and engaging work style, works well with teams and individuals  

Able to build trust and rapport with clients and colleagues

Takes a thoughtful and proactive approach to employee wellbeing initiatives

Skills desired:

Client account management exposure 
Content Moderation experience  

Responsibilities
This role is dealing with individuals and teams who work in the Content Moderation space on highly sensitive content as well as liaising directly with the internal stakeholders.  Working in a rotational shift and supporting with peer support , group counseling and onfloor sessions for the site. This role requirement is completely On-Site (Work from Office)
Strategy:  
Drive initiatives developed by the site lead 
Evaluate program effectiveness and analyze data and share the insights with Wellness Lead. 
Driving Continuous Improvement Initiatives   
Employee care:  
Individually  
Conduct needs assessments/ psychometric assessments and share the results with Wellness Lead.  
Monitor health of employees and work with Wellness Lead to build individual wellbeing strategies
Conduct 1:1 counseling sessions to guide and coach the employees.  
Monitor employee’s progress on a regular basis to ensure that their needs are met by the course of action, and to adjust it if necessary.   
Manage critical cases and ensure appropriate escalation procedures are followed
Tracking all data and share the insights with Wellness Lead
Group Workshops/Sessions  
Design activity-based, customized workshops based on the particular nature of the work: On how to maintain personal life balance, stress management, anger management, how to overcome depression, therapies, etc.    
Address common observations/issues and share it with Site Lead. 
Create report on health outcomes of employees

Reporting & Communications:  
Communicate with the Wellness site Lead on a regular basis to discuss observations and insights, risks and concerns
Create all communications to agents  
Oversee dashboards and reports creation    
Managing personal confidential records and reports on dashboards.
 

Location:

THA Bangkok - Bhiraj Tower at Bitech, 15th Flr

Language Requirements:

Time Type:

Full time

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