Social Media - Customer Advisor (Thai skills)

Job Title:

Social Media - Customer Advisor (Thai skills)

Job Description

The Customer Advisor will serve the Thai community market, ensuring clear and effective communication with customers while understanding and resolving their issues in a professional and approachable manner.

Responsibilities:

• Handle customer interactions through chat, email, and outbound calls.
• Respond to and support customer inquiries related to product purchases, including issues such as refunds, shipping delays, and incorrect product shipments.
• Act as an intermediary between merchants and customers, communicating decisions and updates to both parties.
• Investigate and resolve customer complaints and concerns with a focus on delivering a positive experience.
• Provide feedback and insights to improve the customer service process and enhance platform efficiency.

Required Qualification: 

• Thai national
• Native in Thai speaking, listening, writing
• Bachelor degree
• Fresh graduates are welcome
• Work onsite

Working shift & schedule:

• Able to work in shift rotations
• Shifting timing: 11.00-20.00, 14.00-23.00
• 5 days per week

Benefits:

• KPI performance & Attendance incentives
• Medical Insurances

Location:

THB Bangkok - Level 12, 66 Tower, 2556 Sukhumvit Road, Bangna Nuea

Language Requirements:

Thai (Required)

Time Type:

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