Job Title:
Customer Service Representative LV
Job Description
The Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Experience the thrill of a game-changing career!
Are you looking for a new challenge? Concentrix is a global technology and services company supporting the brands of the future in over 70 countries. We work with well-known companies - the ones you use every day - by improving their operations with new, innovative technologies and solutions.
If you want to grow in your career and be inspired, we invite you to apply for a Customer Service Representative role with us. You will be part of a community of employees supporting well-known brands in tech, travel, fashion, health and more.
Career and personal development
We will ensure you receive the right training, state-of-the-art equipment and ongoing support to help you succeed in your new role. At Concentrix there are great career opportunities, around 80% of our leaders and managers have been promoted internally! In addition, we offer access to career development programs free of charge to help you achieve your career goals.
This is part of the job
Your work consists of providing customers with the best possible support and service via phone, email and social media. You will actively listen to what the customer needs help with, troubleshoot on the customer's behalf and solve the customer's problem to the best of your ability.
You should enjoy working independently and taking your own initiatives. Furthermore, we look for you to have very good social and verbal skills, expressing yourself well in speech and writing. You are proactive in nature, passionate about service and responsive to customer needs. We look for a positive attitude, easy to learn new things, solution-oriented and have no problem adapting to new situations. You should be able to keep many balls in the air as there is great variation in what our customers need help with.
📌The role is based from office. You'll work in 8 hour long shifts, ranging from 9:00 to 22:00 from Monday to Sunday, giving you a better chance to manage your free time.
Your qualifications
Concentrix and you are a good match if you:
Are fluent in Latvian
Have a good command of English (at least B2) and Russian (at least B2) languages, both oral and written.
Have a good attitude to learn and develop as a person.
Good computer skills and good knowledge of MS Office.
Can start with us in May or June.
What we offer you
The opportunity to gain experience and knowledge in customer service.
Team activities both on and off the job to make work more fun.
A bonus model based on your performance.
Continuous coaching to support you in your role.
Good career development opportunities! 🚀
Experience the best version of you!
We want to hear from you if this feels like the right step for you in your career. Apply today and join us at Concentrix!
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Location:
LVA Riga - Raina Bulvaris 11
Language Requirements:
English, Latvian (Required), Russian
Time Type:
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