Customer Service Specialist
Looking to move out of retail or hospitality into a stable, full‑time role?
If you’re tired of late nights, inconsistent rosters or short‑term contracts, this could be the step into a more structured and secure career. We’re hiring Customer Service Specialists to join our Robina‑based call centre team, supporting customers through inbound enquiries in a professional office environment.
You don’t need call centre experience — if you’ve taken orders, handled complaints, or turned a bad customer experience into a good one — you know more than you think. We’re looking for people exactly like you!
About the Role
This is a permanent, full‑time position based in Robina, QLD. You’ll be the first point of contact for customers, providing efficient and friendly support while working predictable, set hours.
What We Offer
$28.12 per hour + 12% super + penalties
June 1st start date
3 weeks of full‑time paid training — no experience required
Permanent roles with genuine career progression — 80% of leaders started in frontline roles
What You’ll Be Doing:
Handling inbound customer calls and responding within service level targets
Actively listening to understand customer needs and concerns
Providing clear, accurate information and effective solutions
Documenting customer interactions and completing follow‑ups
Identifying opportunities to improve the customer experience
Working collaboratively as part of a supportive team environment
Why this is a great role:
Permanent, full‑time employment with job security
Stable weekday hours: Monday to Friday between 8:00am and 8:00pm
Predictable schedules that support work‑life balance
Office‑based role located next to Robina Town Centre
Structured work environment with clear expectations
What We’re Looking For:
Customer service experience from retail, hospitality, utilities or similar environments
Strong communication skills and confidence speaking with customers
Ability to multitask and remain detail‑focused in a busy environment
A calm, professional and solutions‑focused approach
Reliability, accountability and a team‑first mindset
If you’re ready to swap unpredictable shifts for a stable, professional role with real career pathways, we’d love to hear from you. Must be over the age of 18 to apply for a role within Concentrix.
Apply now and take the next step toward a long‑term career.
Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.