Manager II, Training & Quality

Responsibilities:

• Lead and manage the development and implementation of comprehensive training and quality programs.
• Establish benchmarks and performance metrics to evaluate the effectiveness of training and quality initiatives.
• Collaborate with senior leadership to align training and quality strategies with broader organizational goals.
• Oversee the design and updating of training materials and quality standards documentation.
• Ensure compliance with regulatory requirements and industry standards in all quality and training activities.
• Manage and mentor a team of training and quality professionals, fostering a culture of continuous improvement.
• Utilize data-driven insights to refine and enhance training and quality processes.

Requirements:

• Education: Master’s degree in Education, Quality Management, Business Administration, or a related field.
• Experience: A minimum of 3 years of experience in training and quality management.
• Skills:
  • Strong leadership and strategic planning abilities.
  • Excellent communication and interpersonal skills.
  • Expertise in quality assurance methodologies and training program development.
  • Proficiency in learning management systems and quality management software.
  • Analytical skills with the ability to interpret data and drive decisions.

Competencies:

• Strategic vision and execution.
• Leadership and team development.
• Quality focus and attention to detail.
• Change management and adaptability.

Internal Career Path Policies (Only for current employees)

• The game-changers must have the approval of his or her immediate supervisor to apply for the call.
• Required tenure: 6 months.
• Required performance: KPIs or goals on target for the business unit to which they belong in the last 3-month period (not average).
• Must not have active disciplinary actions.
• The game-changer may participate in only one process at a time.
• Comply with the learning paths of the Corporate University.
• Must remain at least 6 months in the position to which he/she was recently promoted, to be able to apply for another call.
• If you were evaluated by the PC psychologist for a vacancy and you were not selected, you must wait at least 2 months to reapply for that same position from which you did not pass
• The process is performed and/or outside working hours, which means that the game-changer should be available in his free time in case we require it.
• Any other guidelines that may arise in the Career Path process due to the legislation of each location or client's guidelines will be recorded within the current procedure and platform.