Customer Success Specialist with Italian

At Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.   
  

We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.   
  

Join us!    

 

What the role looks like:     

• Provide quality assurance, through checking all client product integrations are completed 

• Responsible for driving implementation setup progress for net-new Hiring Enterprise Program (HEP) customers 

• Deliver customer value through ensuring our customers are successful with LinkedIn Hiring in terms of adoption, usage and engagement 

• Maintain a deep understanding of LinkedIn products to effectively guide customers on best practices · Track client customer lifecycle milestones, including onboarding and achieve goals related to customer license activation and user engagement on the LinkedIn Hiring platform 

• Track and record customer activity in a timely manner in systems of record (e.g., CRM system) 

• Help triage troubleshooting tickets 

• Hybrid position (Mon- Tue - office based)

• Working hours - Mon - Fr 10:00-19:00

 

Your profile:     

• Fluency in Italian and English – written and verbal 

• Experience analyzing data, trends and client information to identify product or service growth opportunities 

• Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel) 

• Excellent communication, collaboration, organizational and project management skills 

• Ability to interact comfortably with both clients and internal departments 

• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision 

• Ability to work on queues/cases/tickets out of CRM platforms 

• The ability to build trust quickly and develop strong relationships 

 

What we offer:  

• Monthly transportation/internet allowance

• Bonus for important life events (marriage, birth or adoption of a child, university graduation)

• Additional medical plan: health and dental care (fully covered by the employer)

• Life insurance

• Voluntary Sport Card (Multisport) 

 

Please send us your CV in English.   

Only short-listed applicants will be contacted.  

All applications will be treated as strictly confidential.  

Help us G.R.O.W. Join us!