Sales Trainer with English

Responsibilities:

• Ensure new employees receive comprehensive, client-specific onboarding and training to

enhance job-specific knowledge and skills

• Provide employees with skills-based, client-specific coaching and training to support

achievement of specific weekly/monthly/quarterly operating plan targets, sales targets,

assigned performance targets, and high customer satisfaction

• Partner with internal and external stakeholders to develop and deliver an effective

training and development program designed to enhance client-specific sales knowledge

and skills associated with any of our sales motions

• Analyze data, performance, and customer experience trends to develop and implement

strategic sales plays and best practices for client/specific territories

• Oversee, measure, and validate the delivery and quality of provided training

• Track the effectiveness of training interventions through various assessment tools

• Collaborate with internal and/or external stakeholders to optimize sales processes and

systems to achieve a superior customer experience

• Maintain a high level of communication with internal stakeholders to ensure strategic

client relationship is fostered and developed

• Maintain high level of knowledge and understanding about the client, customer

interaction, and evolving business environment for relevant training content creation

and/or delivery

• Help create a culture of continuous learning where individuals take responsibility for their

own development, competence, and performance

Candidate profile:

• Bachelor’s degree or equivalent experience preferred
• 3+ years of experience working in a customer service, training, or sales capacity preferred

• At least 9 months experience in Concentrix or 6 months in Concentrix in targeted role

• Subject matter expert and proven leader within peer group
• Prior experience in high volume calling preferred
• Experience working with Salesforce.com or similar CRM strongly preferred
• Strong technical skills in MSOffice
• Proven ability to prioritize concurrent projects and demonstrate project management
• skills
• Ability to communicate and demonstrate various strategies, platforms, and skills to varied
• audience
• Detail-oriented and proficient communication skills
• Willingness to work on site from our office in Athens
• Fluency in English C1
• Italian, Spanish, German, French fluency will be considered an advantage