Manager I, WFM

Key Responsibilities 

• Managers will oversee teams utilizing Workforce Management tools to generate and publish staffing plans and schedules. 

• Maintain accurate forecasts 

• Audit and maintain headcount accuracy 

• Submit and track New Hire requisitions as needed to maintain appropriate staffing 

• Submit and track seat reservations 

• Create and publish weekly / monthly / annual capacity plans 

• Collaborate with Operations teams to ensure business needs are met 

• Post mortem Analysis and production of accurate shrink trends 

• Model scenarios to meet potentially changing needs and/o improve upon existing environment. 

• Monitor email and respond to each request within a reasonable amount of time. 

• Initiate and manage communications between respective teams. 

• Host weekly planning meetings with WFM and Operations teams to review capacity, training, headcounts, etc..

• Knowledge of IEX is mandatory