Concentrix Culture

What is the company’s vision?

Our vision is our North Star. Our vision is to be the greatest customer engagement company in the world, rich in diversity and talent — powered by creativity and technology.

What are the company’s culture beliefs?

We achieve our vision by living our culture every day. Our culture beliefs are more than what you can see on our website or in our hallways. These are words that our people live by, and they guide our decisions daily. Our culture is… simply a shared way of doing something with passion.

Our culture
We are not here for the status quo!
We are changing the game in the pursuit of excellence.
We are fighting for better brand experiences.
Championing our people.
Acting with integrity. Collaborating constructively.
Always with examplary character!
We win only when our clients win.
We are One Team, One Company.

What is the company’s promise? How is the promise lived out on a daily basis?

To challenge conventions. To deliver outcomes unimagined. By creating experiences that go beyond WOW.

Five simple ideas guide us every day:

Doing right DNA
Game-changing mindset
Technology for good
The power of one
Global presence, local relevance

To learn more, visit

What is an EVP or employee value proposition?

The Employee Value Proposition is the value we provide our people as a reward for their talent and contribution to our business. The EVP contains competitive, differentiated, and unique elements and is a practical implementation of the employer’s vision and brand in tangible and intangible value for the employees. Pay, benefits, and career development are common examples of an EVP, but technology, remote or hybrid work, and flexibility are equally important for our people.

What is it like working at Concentrix?

Our goal for our people is for them to feel valued and recognized. Together, we strive to create a positive environment. On a regular day as a game-changer, you might grab a coffee with a colleague, solve a client’s biggest challenge, learn a new skill through the company’s training opportunities, or celebrate your team’s wins.

How does Concentrix support employees’ well-being?

How do you feel? It’s a simple question. But it’s not always a simple answer. We get it and we’ve got you covered. It’s everything from mental health-trained team members to confidential programs and apps that help you manage your wellbeing. Sometimes happiness takes work. And we want you to have every ounce of support you need to feel good inside and out. 

What is Concentrix’s approach to feedback and transparency?

Concentrix values and encourages feedback in the workplace. We focus on promoting transparency among our teams, and we strive to create an authentic environment where everyone’s contribution and suggestions are welcome and appreciated.

What are you looking for in a potential candidate?

We are not looking for perfect people; we just aim to be the right team for you. We are a global community of game-changers from diverse backgrounds, so every one of us brings a unique value from students to parents and from entry-level to executive professionals. We believe in everyone’s potential, so that’s why we are sometimes flexible with the job requirements as long as you share our values.

Will I be working in a contact center?

At Concentrix, whether you’re a Customer Service Representative, Team Leader, Operations Manager, or CEO, you will work in our modern customer experience center facilities or from home alongside game-changers who are just as passionate about total experience as you.

What should I expect of my work in a customer experience center?

Working at a customer experience center is both a rewarding and challenging experience. From Customer Service Representatives to Project Managers and Support Functions, a job in a site location requires creative and analytical thinking to solve problems. Although it will all depend on the role and level of experience, your responsibilities revolve around adding value to our clients and their customers. The hard and soft skills you acquire can help you forge a career path in General Management & Leadership, HR & Recruitment, Operations, Marketing & Communications, Finance, and many more.

What is Think Human Foundation?

The Think Human Foundation is an endowment fund created in 2019. It supports non-profits where Concentrix operates to empower communities. For more information on our initiatives, please visit our Think Human Foundation website.

What does ESG stand for?

At Concentrix, Environmental, Social, and Governance (ESG) refers to our sustainable and ethical corporate practices. This is our way to ensure accountability and manage our corporation’s impact, such as carbon footprint reduction, impact hiring, women in leadership, and philanthropy. For more information on our initiatives and achievements, please take a look at our ESG page.

What is impact sourcing?

Impact sourcing is the practice by which companies hire and provide career development opportunities to individuals from marginalized communities. This is more than a Corporate Social Responsibility initiative and rather a business model that can help organizations meet and exceed their quality and staffing objectives. By employing people who have limited opportunities, often from low-income areas, companies can contribute to the well-being of their businesses, people, and local communities. Concentrix is a strong advocate for diversity and inclusion and welcomes employees from all walks of life.

How can I donate to the Think Human Foundation?

We appreciate your interest in making a donation and supporting our initiatives. Your contribution helps us to extend our programs to more unprivileged workers and, therefore, gift them a second chance at a working future. We have designed a quick, secure, and seamless online donation process. You first select in which country you’d like us to support NGOs. Then you make a one-off or monthly (recurrent) payment. If you wish to donate or just spread the word, please visit our Think Human Foundation website.

Does Concentrix support or work with NGOs?

Through our Think Human Foundation, Concentrix works closely with NGOs from a wide range of countries. For more details, we invite you to discover our associations and initiatives.

What is DE&I?

DE&I refers to Diversity, Equity, and Inclusion and is a phrase that broadly defines the efforts an organization takes to create a more welcoming, authentic environment for all its people. At Concentrix, we love the things that make you unique. That’s because DEI is in our DNA. We’re a difference-celebrating, people-empowering, and pride-filled kind of place. At Concentrix, you get to be seen, be heard and be appreciated.

What is the difference between inclusion and diversity?

Diversity and inclusion are interconnected concepts but not interchangeable ones. Diversity includes all the elements that make someone unique. These elements could be social categories, cultural background, physical abilities, religion, or gender. They could also refer to different perspectives and preferences. Inclusion in the workplace refers to creating a work environment where everyone, regardless of their background and diverse characteristics, has equal access to opportunities and resources and is treated fairly and respectfully.

Concentrix Benefits

What benefits does Concentrix offer?

We believe in doing right by and for people – and this extends to our benefits package. For more information, please visit our Benefits page.

What is an indefinite-term contract?

An indefinite-term contract is a permanent employment contract with no specific end date. Once you pass the trial period, you will become a permanent employee.

What is a fixed-term contract?

A fixed-term contract is a temporary employment contract that ends on a certain date. Based on project availability and your performance, your contract may be renewed or extended.

Does Concentrix have an employee referral program?

Yes. At Concentrix, building careers and friendships go hand-in-hand. Not only do we encourage you to build friendships, but also bring your friends to join us! For more information, check with the recruitment team in the country in which you work.

Is it possible to work on weekends?

Yes, it is possible to work on weekends. This will depend on your team and the project that you are working on.

Application and recruitment process

Where can I see all the available jobs?

You can browse all available Concentrix vacancies at

How do I apply for a job at Concentrix?

Each individual job posting has an “Apply” button. Click on the button and fill out the information in order to apply.

Does Concentrix hire for roles other than Customer Support?

At Concentrix, we provide a wide range of career opportunities for professionals of all experience levels. Please select the category when searching for a job to apply for the department that you’re interested in.

What are you looking for in a candidate?

We’re looking for game-changers who bring energy, passion, and a unique set of skills and talent. Your enthusiasm, work ethic, and values are the important part. The experience will come along the way.

Will I get feedback on my application?

The feedback process will depend on the country and the role that you are applying for, but we strive to provide feedback to applicants.

How will Concentrix get in touch with me?

Our team will reach out by phone. If we do not receive a response, we may also contact you via email or text message.

Can I update my application or change the details after submission?

To make changes to your application after submitting it, please contact our recruitment team in the country where you have applied.

Can I apply for more than one job?

You are always welcome to apply for multiple positions, but please make sure to do so for each role individually.

What information should my CV contain?

Your CV should offer an overview of your work experience, your personal abilities, and your language skills.

Does Concentrix accept speculative applications?

Yes. If you would like to work for Concentrix but have not yet found a job that meets your needs and expectations, please fill out a speculative application.

What is Harver?

Harver is a virtual assessment tool that allows us to objectively evaluate our candidates. Once you apply for a position with Concentrix, check your inbox regularly. You will be invited to start language or competency tests via email.

How can I prepare for my online tests?

You can prepare for your online test by reviewing basic grammar and vocabulary concepts, as well as any computer skills you may be tested on.

What should I expect during an online test?

You can expect to be tested in areas such as language proficiency, computer proficiency, customer support, and typing skills. For work-from-home roles, your internet speed and system requirements will also be tested. The assessment is timed, so please make sure you are in a comfortable environment where you are unlikely to experience interruptions. Once you open the module, the clock starts ticking.

What should I do if I have a technical problem with my application?

For any technical issues, please contact our recruitment team immediately in the country where you have applied.

Can I apply again at Concentrix if I am rejected?

Yes, you are always welcome to apply to Concentrix again after being rejected for a role.

How does Concentrix handle my personal data?

Handling personal data is a priority at Concentrix. We comply with all legally required deletion periods, and your personal data will only be used to process your application. Upon request, our recruitment team can erase your data before the deletion period ends.

How can I send my feedback on the application and recruitment process?

Transparent feedback is important to us. You are welcome to tell us about your recruitment experience by email or phone.

Training and career development

How can I grow my career at Concentrix?

We want you to succeed and grow in your career. At Concentrix, you have the opportunity to build on your existing skills and learn new ones. Keep an eye out for projects that interest you, and share your passion with your team. Often, there will be room to explore, even if the opportunity is outside of your comfort zone.

What are the advantages of working at Concentrix for my career?

Our job opportunities are open to people from all walks of life — we are looking for people that share our values. If this is your first job or you are not sure about your career path, Concentrix offers the right environment and resources to experiment and grow.

Does Concentrix offer training and career development courses?

Yes, we are focused on developing our people’s skills through training and career development courses that are relevant to the current market demands.

How do Concentrix’s leaders guide the employees to success?

By providing both professional and interpersonal support, our leaders build a relationship of trust. And they empower our people by offering transparent feedback.

Does Concentrix organize team-building activities?

Yes. At Concentrix, you’re building more than just a career – you’re building lifelong friendships. And, what better way to connect with your colleagues than a good team-building activity?

Work Abroad

Can I work and travel at Concentrix?

Concentrix provides work and travel opportunities in Spain, Greece, Romania, and Portugal. We mostly offer permanent contracts for more than 12 months, so you have the chance to develop your career in a new country. However, you can also work and live abroad for less than 12 months at Concentrix.

What countries can I relocate to?

Concentrix offers an extensive International Mobility Program to our employees. However, most of our external jobs that require relocation are open to candidates who wish to move to Spain, Greece, Romania, and Portugal. We keep adding new destinations to our Work Abroad program, so keep an eye on our website.

Do I need a visa to work abroad?

For visa requirements and eligibility conditions, please check with your embassy. If you are an EU citizen, you have the right to freedom of movement and residence in Spain, Greece, Romania, and Portugal. If you are a non-EU citizen and wish to relocate to any of these countries, a visa and work permit may be required.

I have some concerns about moving to a new country I don’t know. What is the experience like?

Preparing to live and work in a new country is an exciting time, but we understand that it might also raise some concerns. As long as you have a plan in place, the journey will go smoothly. Concentrix will provide you with a friendly work environment, so you have that base covered. We also support you in all relevant work aspects and provide helpful relocation tips. For more information, please check out our Jobs Abroad section.

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