Customer Advisor - Electronic (Malay & English skills)

Work location: Bhiraj Tower, Bangna

Responsibilities:

• Engage with customers primarily through inbound call, live chat and email to assist with different inquiries and service-related questions. 

• Provide clear and helpful advice on using our services and product, ensuring customers have a smooth and positive experience. 

• Collaborate with various departments to resolve customer issues effectively and ensure overall satisfaction. 

Required Qualification: 

• Foreign national  

• Bachelor degree 

• Fluency in both English (B2) and Malay (Malay Bahasa - Native) is required, including reading, writing, and speaking skills. 

• Welcoming fresh graduates to apply 

Working shift & schedule:

• Shift timing 08.00-17.00  

• 5 working day 

• Willingness to work flexible hours, weekends, and public holidays 

Employment Contract:

• 12 months

• Full time

• Onsite

Benefits:

• KPI performance & Attendance incentives

• Annual Salary adjustments  

• Annual Bonus  

• Medical insurance