Polish Customer Service Representative

As a Customer Support Advisor on our team, you will: 

• Establish customer needs to diagnose and resolve problems answer questions, and perform basic troubleshooting using provided scripting and published materials 

• Use questioning and listening skills to resolve customer queries within stipulated timeframes 

• Document customer interactions with accurate call logging 

• Deliver individual performance based on metrics and related targets, such as average handle time, resolution, and customer satisfaction 

• Ensure all customer queries are acknowledged in a timely manner and customers are kept informed throughout the process 

• Maintain and proactively improve systems, product and competitor knowledge, taking applicable action for improvements 

• Work within required timeframes to ensure the achievement of defined service level agreement 

• Provide the best possible customer experience at all times 

Your qualifications  

Concentrix is a great match if you: 

• Have excellent communication skills in Polish and English verbal, written, listening, probing & reading 

• Are flexibility to work on an 8-hour rotational shift pattern, Monday to Sunday between 8am and 8pm 

• Have a minimum broadband speed of 10mgbs and a private/ distraction free location to work from Have the ability to work in a customer driven environment 

• Are highly motivated with a desire to succeed 

• Have the ability to overcome objections, resilient and calm under pressure 

• Are an effective team player with a positive attitude 

• Have excellent communication skills and interpersonal skills 

• Have the ability to balance a customer-oriented and results-driven approach 

• Have strong problem-solving, time management and active listening skills 

• Have good computer, typing, analytical and time management skills 

• Have the ability to work independently and contribute in a team environment 

• A spotless record, free from any credit, criminal or disciplinary issues 

It will be a plus if you: 

• Have knowledge of sports industry 

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role. 

What’s in it for you  

In this role, we offer benefits that help you support your unique lifestyle: 

• The ability to work from the comfort of your home or wherever you choose! (Must be based in Ireland) 

• A competitive yearly salary of €26,600 

• Monthly bonus earning potential with an opportunity to earn up to €135 per month! 

• Additional opportunity to earn more bonus based on tenure (achieved after you have been with the campaign for 13+ months) 

• 20 days annual holiday + 9 statutory days entitlement 

• Campaign specific discount every quarter! – 40% promo code to use on client specific products when ordered online! 

• Pension Scheme: auto enrolment after 92 days employment (if eligible) Health insurance discount with Laya Healthcare 

• Life insurance and income protection 

• Employee Assist Program: a range of support and resources, accessed free 

• Benefex Employee Savings: access to hundreds of lifestyle savings, free online courses and a selection of wellbeing resources 

• Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC) 

• Refer a Friend incentive 

• Group Discount Scheme & Gym discounts 

• Bike to Work 

Experience the best version of you!  

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” 

Concentrix is an equal opportunity employer  

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. 

Eligibility to work  

In accordance with the Irish law, only applicants who are legally authorized to work in Ireland will be considered for this position.