Senior Manager, Global Service Delivery

• Lead service delivery strategy to ensure key metrics attainment, driving revenue and profitability, acting as a strategic advisor to solution for immediate client needs
• Manages communication and overall relationship with client and internal partners; ensuring detailed planning, budgeting, and monitoring team operating objectives
• Responsible for driving cross-functional integration and collaboration to support consistency, best practice sharing, and identifying areas for improvement within program(s)
• Develops and directs client operational strategy ensuring adherence to contractual requirements and program performance
• Directs and manages all components of capacity planning inclusive of resource groups
• Owns success of the financial performance of client programs
• Directs and oversees client invoicing to ensure accuracy
• Leads client projects and initiatives to enhance program performance
• Negotiates as a core team member in the delivery of our contractual obligations
• Creation and execution of quarterly business reviews and executive review
• Provides significant input on budgets, financial analysis and pricing models

Candidate Profile

• Extensive experience leading service delivery strategy
• Experience handling global teams
• Experience managing P&L
• Demonstrated ability to champion significant projects, programs, and business initiatives using creativity and ingenuity
• Demonstrated ability to lead and mentor team on developing lasting customer relationships
• Extensive understanding of the organization's business operations and industry.
• Advanced ability to comprehend, analyze, and interpret
• Strategic thinker with demonstrated ability to influence
• Demonstrated ability to find win-win outcomes in negotiation